Terms & Conditions
We have teamed up with Stripe Payment and Paypal to process credit card transactions for our website. Stripe Payments employ a system called Secure Socket Layer encryption technology to encrypt your credit card information while travelling the Internet. Lucca salon ltd trading as The Orange Room would like to make it clear that we do not process or store your credit card details in any way on our website. This is exclusively handled by Stripe Payments. Stripe Payments are certified and approved by several leading financial institutions and their systems and security controls are based on current industry standards.
In conjunction with Stripe and Paypal payments we accept all major credits cards.
About The Orange Room
Please Visit our About Us page
For the delivery we cooperate with An Post and UPS In general the delivery takes 3 to 4 working days* within the Republic of Ireland. Your parcel will be delivered to the delivery address that you specify during the check out. If you’re not available when the delivery takes place, AN Post will store your parcel for 14 days in the next An Post store.
Goods with a value of €100 or more will qualify for Free Shipping*
Goods with a value less then €100
€6.52 standard postage rate
* If there are delays in delivery, we will inform you immediately. In this case, we will immediately inform you and immediately refund any payments already received.
At www.theorangeroom.ie there are many ways in which you can pay for your orders. You can find out which are available at the moment by clicking on the desired payment method and obtaining more detailed information on this method in this way.
When paying by credit card, easy and quick processing of your order is guaranteed. To do so, you only have to enter your credit card number and the 3/4-digit security code on the back of the credit card, as well as the date on which the credit card expires. If your credit card is protected by MasterCard 3D Secure or Verified by Visa, you will be forwarded to a secure website hosted by your credit card issuing bank, where you have to enter the protection code. As soon as the credit card is accepted, the payment is made. The dispatch of your goods is initiated as soon as the credit card is accepted. You can obtain further information on MasterCard 3D Secure HERE or on Verified by Visa HERE.
With the Maestro logo on your card, you can use the money in your account securely through all shops and websites to pay for beautiful things. Shopping online is now very popular – and no wonder, because it’s so convenient. Just a few clicks, place your order and your goods are delivered. And with Maestro every transaction will be simple and secure. To shop online just enter the card number, your details and security code (if your card has one). After that please put in your unique SecureCode, which is either your unique password or generated using the authentication device given to you by your bank. You can obtain further information on Maestro card Surity HERE. Stripe
PayPal is the online payment service with which you can pay in online shops securely, easily, and quickly – and free of charge. PayPal also provides the following benefits:
– Secure: your bank or credit card details are only stored by PayPal. Therefore, they are not resent over the Internet every time you make a purchase online.
– Easy: you pay in two clicks. This is because, with PayPal, you use your saved bank or credit card details instead of re-entering them for every purchase.
– Fast: PayPal payments are received quickly. The seller can then send the goods immediately, and you receive them quicker than before.
Our service for you
- Free shipping from €100
- 30 Return policy
- Secure shopping and payment
Dispatch & Delivery
When an order has a value of € 100 or more, shipping is free of charge. Otherwise the sipping costs €6.52. For the delivery we cooperate with UPS In general the as quickly as possible.
General Terms and Conditions
Christmas Delivery Times
By card or Debit card: We accept payment by Visa, MasterCard, Laser & Maestro and our online vouchers online
Instore: We also except cash and laser
All orders are despatched Monday to Friday between 1pm and 4pm. Orders Placed before 2pm Monday to Friday will be sent out within 1-2 days. Orders placed after 2pm will be sent out within 1-2 working days. Orders placed over the weekend are sent at 1pm on Monday, or Tuesday at 1pm if it was a bank holiday weekend. In 95% of cases delivery is achieved next day all over Ireland.
Please Note: Good Friday and Cyber Monday please allow an extra day for shipping.
We understand discretion is very important to all our customers. All orders are despatched in white envelopes or brown boxes with no company logos, just a return address at the back.Your Invoice will be inside the parcel.
We charge a flate Rate of ONLY €6.52 unless otherwise stated, no matter how big or small the order is.
Shipping & Return Policy
In the unlikely event of anything arriving damaged, please notify us in writing or via email within 7 days email@example.com
We offer a 14 day return policy; the 14 days start from the day on which you receive your order. We will accept returned merchandise provided that it has not been opened or any security seals broken. A restocking fee of 15% of the item’s value is payable for all items returned unless the item is faulty or damaged in which case no restocking fee is payable.
Please use sturdy packaging when returning any item and include your original packing slip. Please do not send us returns without first getting an email authorisation from The Orange Room please enclose a copy of the email in your return, we can not accept returns we know nothing about. When returning an item please use recorded delivery, we can not process refunds or replacements for items we never receive.
If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt we will refund your credit or debit card the relevant amount less shipping and any restocking fee.
If you are returning an item that is either damaged or faulty and we have agreed to its return we will pay for the return postage provided you have only used the lowest cost method of postage available.
We charge €6.52 delivery charge on all orders no matter how big or small the order is.
By card or Debit card: We accept payment by Visa, MasterCard, & Maestro and our online vouchers online
Instore: We also except cash and laser
If you wish to order products to be delivered outside of the Ireland, please e mail us at firstname.lastname@example.org with your order and we will get back to you with regards to price for shipping
Out of Stock Items
We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled and how soon we can get it to you